Debra

Customer Service Workshops

Enhance Your Team's Customer Service with Our Comprehensive Workshops

Investing in customer service training is essential for any organisation aiming to improve client satisfaction, build lasting relationships, and enhance overall business performance. Our comprehensive Customer Service Workshop, led by experienced professionals, offers your team the opportunity to develop exceptional customer service skills. This page will provide an in-depth overview of our training, its benefits, and how it can transform your team’s abilities.

 

Testimonials

What our clients say

On Zoom I thought worked really well, you really made us all so comfortable with each other and it didn't feel remote. It’s funny because it’s all I know but I couldn't imagine doing this in a face to face environment it was that good! This was not a naval gazing exercise of self-reflection but a constructive, dynamic and ultimately informative investigation into our differing psyches leading to greater awareness and understanding presented in an engaging manner. Skeptical colleagues were ultimately enthused by their learning, and we aim to broaden this experience with further courses."

Geri, UK

"Definitely among the best virtual meetings I’ve been on this year, all the more so because the energy didn’t flag across 12 hours of sessions!”

Rob, UK

The value of the actors was great in this session - helping us to reflect on presence, positioning, tone, speed, engagement etc. This was good stuff and I got some really helpful takeaways from that. We highly value the training Debra provides which make an important and meaningful contribution to our studio - the feedback from both junior and senior staff alike is always that the courses are both fun and useful. We look forward to continued work with Debra and her highly skilled team, her process has become a valuable and important component of our business strategy

Dave UK

Brilliant Customer Service Courses

Introduction

Creating exceptional customer experiences is crucial for any business aiming to succeed in today’s competitive market. At DSTC, we provide comprehensive customer service training programs designed to equip your team with the skills necessary to deliver outstanding service and handle difficult customer situations effectively. Our training emphasizes empathy, communication, and problem-solving, ensuring your team can turn every customer interaction into a positive experience.

Key Benefits of Our Customer Service Training:​​

Boosted Customer Loyalty

Exceptional customer service fosters strong, lasting relationships with customers. When customers feel valued and understood, they are more likely to return and continue doing business with your company, significantly reducing churn rates.

Click on a workshop to find out more

Brilliant Customer Service

Transform you rteams presentation skills with our "Presenting with Impact" to captivate your audience, deliver compelling messages, and leave a lasting impression.

Dealing With Difficult Customer Situations

Take your team to the next level with our advanced selling skills training course . Elevate their expertise with strategic selling techniques to achieve exceptional results

Buy the Book: Brilliant Customer Service

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back...

Train the Trainer

Elevate your training program with DSTC’s Train the Trainer Workshop. Equip your trainers with advanced skills to deliver engaging, effective sessions.

Our Actors Your Facitator

Enhance your in-house training with DSTC’s professional actors. Our actors collaborate with your facilitators to create realistic role-plays and interactive scenarios, ....

DSTC 's customers

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Management & Leadership

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Creating an inclusive team culture is essential for fostering a dynamic, innovative, and productive work environment.

Presentation Skills

Our DEI programmes aim to create a more inclusive workplace by fostering respect and understanding among team members.

Our Actors Your Facilitator

Enhance your training programmes with our professional actors, working alongside your facilitators to deliver engaging,...

Sales & negotiation

Enhance your sales performance and negotiation skills with our targeted training programmes. Learn advanced techniques to close deals...