Debra

Interactive Training Courses By Debra Stevens

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Brilliant Customer Service

Elevate your peoples customer service skills to enhance customer satisfaction and drive company success.

Customised this Workshop

Who is this for?

  • Customer service representatives

  • Frontline staff interacting with customers

  • Managers overseeing customer service teams

  • Anyone looking to enhance their customer service skills

What will they gain?

  • Techniques for handling customer inquiries and complaints effectively

  • Strategies to create positive and memorable customer experiences

  • Improved problem-solving and conflict resolution skills

  • Enhanced communication and empathy towards customers

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What To Expect From this DSTC workshop

Workshop Details

Workshop Title: Brilliant Customer Service 

Duration 1 to 2 days 

Course Leaders: 1 facilitator 

Number of Participants: max 12-15​

Professional Role Play Actors -Highly Recommended 

Workshop Overview

Participants will explore the key components of brilliant customer service, focusing on practical techniques to handle customer interactions with professionalism and empathy.

The workshop will include the Myers-Briggs Type Indicator (MBTI) questionnaires, delivered by certified MBTI practitioners, to help participants understand different customer personality types and tailor their approach accordingly.

Through interactive exercises, discussions, and role-plays with professional business actors, participants will develop the skills needed to provide exceptional customer service and create positive, lasting impressions.

Learning Outcomes:

  • Handle customer inquiries and complaints: Develop effective techniques for managing and resolving customer issues.

  • Create positive customer experiences: Learn strategies to exceed customer expectations and deliver memorable service.

  • Improve problem-solving skills: Enhance your ability to quickly and effectively resolve customer problems.

  • Enhance communication skills: Improve your verbal and non-verbal communication to connect better with customers.

  • Develop empathy: Understand the importance of empathy in customer service and learn how to apply it in interactions.

  • Understand customer personality types: Use MBTI to identify and adapt to different customer personalities for better service.

  • Build customer loyalty: Implement practices that foster strong customer relationships and encourage repeat business.

Post workshop

Access to training resource members area for self-directed learning with follow-up coaching emails for 6 weeks after the workshop.

This will include on-the-job exercises and suggested self-directed learning to ensure maximum retention of learning.

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Don't believe us, hear it from our particpants

"I’ve attended a few of DSTC’s training events. They worked with me to improve my sales and negotiating skills. What really impressed me with the training was how dynamic the training team were. Debra and her acting team were able to bring workplace situations to life, making the whole experience much more rewarding." This was not a naval gazing exercise of self-reflection but a constructive, dynamic and ultimately informative investigation into our differing psyches leading to greater awareness and understanding presented in an engaging manner. Skeptical colleagues were ultimately enthused by their learning, and we aim to broaden this experience with further courses."

Ian Shreeve FOUNDER | FUTURE PHARMACY

"Debra and her team have worked extensively with my team designing, refining and delivering sales and coaching training. Among the high value Debra’s group brings to the table is the ability to understand the customer and selling situation in all its richness and use their acting skills to bring those situations to life in a way that challenges those being trained. "

Nancy Forsyth SVP SALES LEARNING & DEVELOPMENT, NORTH AMERICAN HIGHER EDUCATION | PEARSON

"Debra has an astounding gift for getting very quickly to the customer’s needs. She takes the time to understand the exact needs and comes up with innovative ways to stimulate the teams. She stands out from the crowd."

Rita Snaddon MANAGER HIGHER AND VOCATIONAL EDUCATION | NOORDHOFF UITGEVERS BV

It’s time to Unleash Your Team's Potential With Our Transformative Workshops!

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