Why do managers avoid difficult conversations at work?
Why do managers avoid difficult conversations at work? Most managers do not avoid difficult conversations because they do not care. They avoid them because they feel uncomfortable, uncertain or worried about making the situation worse. Many people are never properly taught how to handle emotionally charged conversations. They fear conflict, damaging relationships or triggering defensive […]
How do you train people to handle difficult conversations at work?
How do you train people to handle difficult conversations at work? You don’t train it by telling people what to say — you train it by changing how they show up in the conversation. Most people avoid difficult conversations because they lack confidence, fear the reaction or don’t know how to respond in the moment. […]