Debra

Interactive Training Courses By Debra Stevens

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How to Have Challenging Conversations

Learn to navigate challenging conversations with confidence and skill to foster positive outcomes and stronger relationships.

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Who is this for?

  • Managers and team leaders

  • HR professionals and mediators

  • Employees at all levels dealing with difficult interactions

  • Individuals seeking to improve their conflict resolution skills

What will they gain?

  • Techniques for handling difficult conversations effectively

  • Strategies to stay calm and focused under pressure

  • Skills to communicate clearly and empathetically

  • Improved conflict resolution and negotiation abilities

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What To Expect From this DSTC workshop

Workshop Details

Workshop Title: Developing a Growth Mindset

Duration 1 to 2 days 

Course Leaders: 1 facilitator 

Number of Participants: max 12-15

Professional actors :Highly Recommended

Workshop Overview

Participants will explore the key elements of handling challenging conversations, focusing on techniques to communicate effectively, manage emotions, and achieve positive outcomes.

The workshop will include the Myers-Briggs Type Indicator (MBTI) questionnaires, delivered by certified MBTI practitioners, to help participants understand their own communication style and how to adapt it to different personalities.

Through interactive exercises, role-plays with professional business actors, and discussions, participants will develop the skills needed to handle difficult conversations with confidence and empathy, turning potential conflicts into constructive dialogues.

 
 

Learning Outcomes:

  • Handle difficult conversations: Learn techniques for managing and navigating challenging interactions effectively.

  • Stay calm under pressure: Develop strategies to remain composed and focused during high-stress conversations.

  • Communicate clearly and empathetically: Improve verbal and non-verbal communication skills to express yourself clearly and empathetically.

  • Resolve conflicts: Enhance your conflict resolution skills to find mutually beneficial solutions.

  • Understand different communication styles: Use MBTI to understand various communication styles and adapt your approach accordingly.

  • Manage emotions: Learn techniques to manage your emotions and respond appropriately to others’ emotions.

  • Build stronger relationships: Develop skills to turn challenging conversations into opportunities for building trust and strengthening relationships.

Post workshop

Access to training resource members area for self-directed learning with follow-up coaching emails for 6 weeks after the workshop.

This will include on-the-job exercises and suggested self-directed learning to ensure maximum retention of learning.

 
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Why are we the right fit for you?

  • Customised Course Curriculum
  • 27+ Years of Expertise
  • Business Actors and Facilitators
  • Self Directeted Learning resource
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Don't believe us, hear it from our particpants

"I’ve attended a few of DSTC’s training events. They worked with me to improve my sales and negotiating skills. What really impressed me with the training was how dynamic the training team were. Debra and her acting team were able to bring workplace situations to life, making the whole experience much more rewarding." This was not a naval gazing exercise of self-reflection but a constructive, dynamic and ultimately informative investigation into our differing psyches leading to greater awareness and understanding presented in an engaging manner. Skeptical colleagues were ultimately enthused by their learning, and we aim to broaden this experience with further courses."

Ian Shreeve FOUNDER | FUTURE PHARMACY

"Debra and her team have worked extensively with my team designing, refining and delivering sales and coaching training. Among the high value Debra’s group brings to the table is the ability to understand the customer and selling situation in all its richness and use their acting skills to bring those situations to life in a way that challenges those being trained. "

Nancy Forsyth SVP SALES LEARNING & DEVELOPMENT, NORTH AMERICAN HIGHER EDUCATION | PEARSON

"Debra has an astounding gift for getting very quickly to the customer’s needs. She takes the time to understand the exact needs and comes up with innovative ways to stimulate the teams. She stands out from the crowd."

Rita Snaddon MANAGER HIGHER AND VOCATIONAL EDUCATION | NOORDHOFF UITGEVERS BV

It’s time to Unleash Your Team's Potential With Our Transformative Workshops!

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