How do you train people to handle difficult conversations at work?
How do you train people to handle difficult conversations at work? You don’t train it by telling people what to say — you train it by changing how they show up in the conversation. Most people avoid difficult conversations because they lack confidence, fear the reaction or don’t know how to respond in the moment. […]
How do you upskill your team to communicate more effectively?
How do you upskill your team to communicate more effectively? You don’t start with what to say — you start with how people behave. Most organisations try to fix communication by giving people scripts, processes or more information. But communication doesn’t improve until people change how they listen, respond and interact with each other. Upskilling […]
Why is listening such an important skill at work?
Why is listening such an important skill at work? Because people don’t need more talking — they need to feel heard. When people feel listened to, they are more engaged, more open and more willing to contribute. When they don’t, communication breaks down, trust disappears and problems escalate. Listening isn’t just about hearing words. It’s […]
How do you improve communication in a team?
How do you improve communication in a team? You start by changing how people listen, not just how they talk. Most communication problems aren’t caused by a lack of information — they’re caused by misunderstanding, assumptions and people not feeling heard. Improving communication in a team means creating the space for people to speak openly, […]
Why is communication the most important skill at work?
Why is communication the most important skill at work? Because everything else depends on it. Whether you’re leading a team, selling an idea, managing conflict or building relationships, it all comes down to how effectively you communicate. Communication isn’t just about talking. It’s about how you engage with people, how well you listen, how you […]
What are human skills?
Human skills are the behaviours that allow us to connect, communicate and build trust with other people. They include how we engage with others, how well we listen, our ability to empathise, how we collaborate, and how we inspire action. At the heart of all of these skills is communication. It’s how we understand each […]
How to Set SMART Leadership Goals for 2025: Strategies for Growth and Success.
As we approach the final quarter of 2024, now is the perfect time to start thinking ahead. Reflecting on the past year and setting SMART leadership goals for 2025 is crucial for any team leader aiming for real growth and success. This isn’t just about ticking boxes—it’s about setting enduring goals that foster development and […]
How to Build a Growth Mindset in the Workplace
By Debra Stevens When I first encountered the concept of a growth mindset, it completely changed how I approached leadership, both in my own development and in coaching others. I’ve witnessed firsthand how adopting a growth mindset can transform a workplace from a place of rigidity and fear of failure into an environment bursting with […]
Influence at work Week 2: Learning from the Masters of Influence
Having influence at work is so important and you should look around you, who are the influencers where you work? How do they go about it? Take note because they will be your unknowing teachers, you may notice that they’re the people who are more likely to get promoted and using their influence at work […]
week 3: Cultivating Your Influence At Work
Influence at work is not about authority or title; it’s about the ability to sway opinions, inspire change, and drive outcomes. But how does one cultivate such a skill? This week, we delve into practical strategies that can help professionals at all levels increase their influence, foster better relationships, and lead more effectively. Listening and […]