Who is this for?
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Sales representatives involved in telephone sales
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Sales managers and team leaders
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Business development executives
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Customer service representatives aiming to upsell
What will they gain?
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Techniques for engaging prospects over the phone
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Strategies to build rapport and trust with customers
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Skills to effectively handle objections and close sales
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Improved communication and listening abilities
What To Expect From this DSTC workshop
Workshop Details
Workshop Title: Telephone Selling skills
Duration 1 to 2 days
Course Leaders: 1 facilitator
Number of Participants: max 12-15
Professional actors :Highly Recommended
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Learning Outcomes:
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Engage prospects effectively: Learn techniques to capture and maintain the attention of prospects over the phone.
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Build rapport and trust: Develop strategies to establish and build trust quickly with customers.
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Handle objections: Gain skills to address and overcome common objections effectively.
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Close sales over the phone: Learn methods to confidently close sales and secure customer commitments.
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Improve communication skills: Enhance your verbal communication and active listening skills for better interactions.
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Adapt communication style: Use MBTI to identify your communication style and adapt it to different customer personalities.
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Manage follow-up calls: Develop techniques for effective follow-up to nurture leads and close deals.
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Track and measure success: Learn to track your telephone sales performance and make improvements.
Workshop Overview
Participants will explore the key elements of successful telephone sales, focusing on how to engage prospects, build rapport, and close deals over the phone. The workshop will incorporate the Myers-Briggs Type Indicator (MBTI) questionnaires, delivered by certified MBTI practitioners, to help participants understand their communication style and how to adapt it to different customer personalities. Through role-plays with professional business actors, interactive exercises, and discussions, participants will develop practical skills to handle objections, communicate value, and secure commitments from customers over the phone.
Post workshop
Access to training resource members area for self-directed learning with follow-up coaching emails for 6 weeks after the workshop. This will include on-the-job exercises and suggested self-directed learning to ensure maximum retention of learning.
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Why are we the right fit for you?
Customised Course Curriculum
Business Actors and Facilitators
27+ Years of Expertise
Self Directeted Learning resource
Don't believe us, hear it from our particpants
"Debra has an astounding gift for getting very quickly to the customer’s needs. She takes the time to understand the exact needs and comes up with innovative ways to stimulate the teams. She stands out from the crowd."
Rita Snaddon
MANAGER HIGHER AND VOCATIONAL EDUCATION | NOORDHOFF UITGEVERS BV