• Handle customer inquiries and complaints: Develop effective techniques for managing and resolving customer issues.

• Create positive customer experiences: Learn strategies to exceed customer expectations and deliver memorable service.

• Improve problem-solving skills: Enhance your ability to quickly and effectively resolve customer problems.

• Enhance communication skills: Improve your verbal and non-verbal communication to connect better with customers.

• Develop empathy: Understand the importance of empathy in customer service and learn how to apply it in interactions.

• Understand customer personality types: Use MBTI to identify and adapt to different customer personalities for better service.

• Build customer loyalty: Implement practices that foster strong customer relationships and encourage repeat business.

Workshop  Overview 

Participants will explore the key components of brilliant customer service, focusing on practical techniques to handle customer interactions with professionalism and empathy. The workshop will include the Myers-Briggs Type Indicator (MBTI) questionnaires, delivered by certified MBTI practitioners, to help participants understand different customer personality types and tailor their approach accordingly. Through interactive exercises, discussions, and role-plays with professional business actors, participants will develop the skills needed to provide exceptional customer service and create positive, lasting impressions.

Post workshop 

Access to training resource members area for self-directed learning with follow-up coaching emails for 6 weeks after the workshop. This will include on-the-job exercises and suggested self-directed learning to ensure maximum retention of learning.