Who is this for?
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Professionals looking to improve their assertiveness
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Managers and team leaders seeking to communicate more effectively
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Employees wanting to handle workplace conflicts constructively
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Individuals aiming to build confidence in their interactions
What will they gain?
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Techniques to communicate assertively without being aggressive
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Strategies to set clear boundaries and express needs confidently
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Skills to handle conflicts and difficult conversations effectively
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Improved self-confidence and professional presence
What To Expect From this DSTC workshop
Workshop Details
Workshop Title: Assertiveness at Work
Duration 1 to 2 days
Course Leaders: 1 facilitator
Number of Participants: max 12-15
Professional actors :Highly Recommended
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Learning Outcomes:
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Communicate assertively: Learn techniques to express your thoughts and feelings assertively without being aggressive.
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Set clear boundaries: Develop strategies to establish and maintain clear personal and professional boundaries.
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Handle conflicts constructively: Gain skills to manage and resolve conflicts in a way that respects both your needs and those of others.
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Build self-confidence: Enhance your self-confidence and professional presence through assertive communication.
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Understand communication styles: Use MBTI to identify your communication style and learn how to adapt it for assertiveness.
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Express needs and opinions: Learn how to articulate your needs, opinions, and feedback clearly and confidently.
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Develop resilience: Build resilience to handle criticism and setbacks with assertiveness and poise.
Workshop Overview
Participants will learn the principles of assertive communication and how to apply them in the workplace. The workshop will include the Myers-Briggs Type Indicator (MBTI) questionnaires, delivered by certified MBTI practitioners, to help participants understand their communication styles and how to adjust them for assertive interactions. Through interactive exercises, discussions, and role-plays with professional business actors, participants will develop practical skills to express their needs and opinions confidently, set boundaries, and manage conflicts effectively.
Post workshop
Access to training resource members area for self-directed learning with follow-up coaching emails for 6 weeks after the workshop. This will include on-the-job exercises and suggested self-directed learning to ensure maximum retention of learning.
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Why are we the right fit for you?
Customised Course Curriculum
Business Actors and Facilitators
27+ Years of Expertise
Self Directeted Learning resource
Don't believe us, hear it from our particpants
"Debra has an astounding gift for getting very quickly to the customer’s needs. She takes the time to understand the exact needs and comes up with innovative ways to stimulate the teams. She stands out from the crowd."
Rita Snaddon
MANAGER HIGHER AND VOCATIONAL EDUCATION | NOORDHOFF UITGEVERS BV