# Debra


## Posts

- [How do you help managers communicate expectations more clearly](https://debrastevens.co.uk/communicate-expectations-clearly/): Most managers think they have communicated expectations clearly because they have said the words out loud, sent the email or added the task to a meeting agenda. Then a few weeks later, something comes back wrong. The deadline was misunderstood.The standard was different from what the manager had in mind.Someone thought another person was responsible.The manager feels frustrated because “we already talked about this.”The team member feels embarrassed, defensive or confused. Clear expectations are not created by simply telling people what needs to happen. They are created through conversation, checking understanding and building shared ownership. Managers communicate expectations more clearly […]
- [How do you become more assertive at work without damaging relationships?](https://debrastevens.co.uk/how-do-you-become-more-assertive-at-work-without-damaging-relationships/): Many people believe that being assertive means being outspoken, direct or even confrontational. In reality, assertiveness is about communicating clearly, respectfully and confidently while maintaining positive relationships. The problem is that many people sit at one of two extremes. Some avoid difficult conversations because they worry about upsetting people or creating conflict. Others stay silent until frustration builds and eventually express themselves in ways that damage trust. Neither approach is particularly effective. Everything starts with communication. Assertiveness is about finding the balance. It allows you to express your thoughts, opinions and needs honestly while respecting the needs of others. It […]
- [How do you know if your managers need communication skills training?](https://debrastevens.co.uk/do-your-managers-need-communication-skills-training/): Most organisations do not wake up one morning and decide they need communication skills training. Usually, something starts happening first. Conversations become more difficult. Teams become frustrated. Feedback is avoided. Misunderstandings increase. Managers struggle to communicate change. Employees stop raising concerns. The challenge is that communication problems do not always look like communication problems. They often show up as performance issues, engagement concerns, conflict, resistance to change or a lack of trust. Everything starts with communication. If communication is sitting underneath the problem, improving communication skills can often create a significant difference. Communication problems rarely stay isolated Many leaders assume […]
- [How do leaders communicate during uncertainty?](https://debrastevens.co.uk/how-do-leaders-communicate-during-uncertainty/): Periods of uncertainty often create pressure for leaders. People want answers. They want clarity. They want confidence. The challenge is that leaders do not always have every answer themselves. Markets change. Organisations restructure. Priorities shift. New information appears. This can create a difficult question: How do leaders communicate confidently when certainty itself is limited? Everything starts with communication. The answer is not pretending to know more than you do. Strong communication during uncertainty is often built on honesty, consistency and trust. People usually want honesty more than certainty Leaders sometimes feel pressure to appear completely confident. The intention is often […]
- [How do you deal with teams misunderstanding each other even when they communicate regularly?](https://debrastevens.co.uk/teams-misunderstanding-each-other/): When teams misunderstand each other, the problem is not always that people are failing to communicate. Sometimes they are communicating all the time. There are meetings, emails, messages, updates and quick conversations throughout the day. Yet people still walk away with different expectations, different priorities and different versions of what was agreed. This is frustrating because it can look as though communication is happening. But regular communication does not always mean clear understanding. Everything starts with communication, but communication only works when meaning is shared. More communication is not always the answer When teams misunderstand each other, leaders often respond […]
- [How do you deal with employees not speaking up at work?](https://debrastevens.co.uk/employees-not-speaking-up-at-work/): When employees stop speaking up, many organisations assume people have become disengaged, resistant or unmotivated. Often that is not the real issue. People rarely wake up one day and decide to stay quiet. More commonly, they learn through experience that speaking up feels uncomfortable, risky or pointless. They may have shared ideas before and felt ignored. They may have raised concerns and seen no action taken. They may worry about being judged, creating conflict or damaging relationships. Everything starts with communication. If people stop speaking up, leaders should see it as valuable information rather than a problem to suppress. Silence […]
- [How do leaders communicate change without creating resistance?](https://debrastevens.co.uk/communicate-change-without-resistance/): Change does not usually fail because people are unwilling to adapt. More often, resistance appears because people do not feel informed, involved or understood. When leaders communicate change too late, too vaguely or with too much certainty, people naturally begin filling in the gaps themselves. That is where resistance often starts. Not always loudly. Sometimes it shows up as silence in meetings, frustration between teams, lower motivation, side conversations or people quietly continuing to work as they always have. The best way for leaders to communicate change without creating resistance is to combine clarity with empathy. People need to understand […]
- [Why do communication problems come back after training?](https://debrastevens.co.uk/communication-problems-after-training/): Organisations often invest significant time and money into communication training, only to find that six weeks or six months later the same frustrations start reappearing. Managers still avoid difficult conversations. Teams still misunderstand each other. People still leave meetings with different interpretations. Leaders still feel as though communication is inconsistent. This can leave organisations asking an uncomfortable question: “Did the training actually work?” In many cases, the answer is yes — but information alone rarely changes behaviour. Communication is not a knowledge problem as much as it is a behaviour problem. People can understand exactly what good communication looks like […]
- [How do you create psychological safety in workplace conversations?](https://debrastevens.co.uk/how-to-create-psychological-safety-in-workplace-conversations/): Psychological safety is not created by telling people they are safe to speak. It is created by how people are treated when they actually do speak. In many workplaces, leaders say they want honesty, challenge and openness. But when someone raises a concern, questions a decision or gives difficult feedback, the response can tell a very different story. If people are interrupted, dismissed, blamed, mocked or quietly punished afterwards, they quickly learn to stay silent. That silence can be costly. Problems stay hidden. Good ideas are lost. Teams avoid difficult conversations. People agree in meetings and disagree afterwards. Trust weakens […]
- [How do you improve collaboration between teams that work in silos?](https://debrastevens.co.uk/how-to-improve-collaboration-between-teams-working-in-silos/): When teams work in silos, the problem is rarely that people do not care. More often, it is that each team becomes focused on its own pressures, targets, deadlines and ways of working. Over time, this creates separation. People stop asking questions, assumptions grow, trust weakens and collaboration becomes harder than it needs to be. Silos can show up in small but damaging ways. One team does not share information early enough. Another team feels excluded from decisions. Leaders give different messages. People become protective of their own priorities. Before long, colleagues who should be working together start to see […]
- [How do leaders rebuild trust after communication breakdowns?](https://debrastevens.co.uk/how-leaders-rebuild-trust-after-communication-breakdowns/): Trust is built through communication, and it is damaged through communication too. When leaders communicate badly, avoid difficult messages, make assumptions or fail to listen, people notice. They may not always say anything openly, but trust starts to weaken. Conversations become guarded. Teams stop sharing what they really think. People protect themselves instead of collaborating properly. This is why communication breakdowns are rarely just about missed messages. They are usually about damaged confidence, unclear expectations and people feeling unheard. For leaders, rebuilding trust is not about one polished announcement or a carefully worded email. It takes consistent behaviour, honest communication […]
- [How do you help leaders rebuild trust after poor communication?](https://debrastevens.co.uk/help-leaders-rebuild-trust-after-poor-communication/): Leaders rebuild trust after poor communication by acknowledging what happened, listening to how people were affected, being honest about what needs to change and then communicating more consistently over time. Trust is rarely repaired by one message, one meeting or one apology. It is rebuilt through repeated behaviour. When communication has been unclear, inconsistent or badly handled, people often start to fill the gaps themselves. They may assume information is being hidden. They may question decisions. They may stop speaking honestly because they are unsure how their views will be received. That is why rebuilding trust starts with communication — […]
- [How do you help leaders communicate with more authenticity and trust?](https://debrastevens.co.uk/how-do-you-help-leaders-communicate-with-more-authenticity-and-trust/): How do you help leaders communicate with more authenticity and trust? People trust leaders who sound human, not rehearsed. Many leaders feel pressure to communicate perfectly, especially during uncertainty or change. As a result, communication can become overly polished, cautious or disconnected from how people are really feeling. Employees usually notice this immediately. When communication feels scripted or emotionally distant, trust starts to weaken and engagement drops. Authentic leadership communication is not about having all the answers. It is about being clear, present and emotionally aware. People respond better when leaders communicate honestly, listen properly and acknowledge challenges openly rather […]
- [How do you rebuild open communication after organisational change?](https://debrastevens.co.uk/rebuild-open-communication-after-organisational-change/): How do you rebuild open communication after organisational change? You rebuild open communication by rebuilding trust first. After organisational change, many teams become more cautious in how they communicate. People stop speaking openly, difficult conversations are avoided and meetings become quieter and less honest. On the surface, everything may appear calm, but underneath there is often uncertainty, frustration or emotional fatigue. This usually happens when people no longer feel fully safe to express concerns, challenge ideas or admit mistakes. Communication becomes more guarded and transactional. Rebuilding open communication requires leaders to create space for honest dialogue again. That means listening […]
- [Why do managers avoid difficult conversations at work?](https://debrastevens.co.uk/why-managers-avoid-difficult-conversations-at-work/): Why do managers avoid difficult conversations at work? Most managers do not avoid difficult conversations because they do not care. They avoid them because they feel uncomfortable, uncertain or worried about making the situation worse. Many people are never properly taught how to handle emotionally charged conversations. They fear conflict, damaging relationships or triggering defensive reactions, so they delay conversations until problems become bigger and harder to manage. The result is usually frustration on all sides. Performance issues go unspoken, resentment builds and communication becomes less honest over time. Difficult conversations require more than process or policy. They require human […]
- [How do you build trust after communication breaks down in a team?](https://debrastevens.co.uk/build-trust-in-a-team-after-communication-breaks-down/): How do you build trust after communication breaks down in a team? You rebuild trust through consistent communication behaviours, not quick fixes. When communication breaks down, people often stop saying what they really think. Assumptions grow, frustration builds and teams become cautious around each other. Even small misunderstandings can start damaging relationships if they are not addressed openly. The challenge is that trust is emotional. Once people feel unheard, dismissed or uncertain about someone’s intentions, communication changes. Conversations become guarded and collaboration suffers. Rebuilding trust starts with creating safer, more honest communication. That means listening properly, acknowledging problems directly and […]
- [How do you create behaviour change in leadership teams?](https://debrastevens.co.uk/create-behaviour-change-in-leadership-teams/): How do you create behaviour change in leadership teams? Behaviour change happens when people experience the impact of their actions, not when they are simply told what to do differently. Many leadership teams already understand the theory behind good communication, collaboration and leadership. The challenge is embedding those behaviours consistently in real workplace situations. Creating lasting behaviour change means helping leaders become more self-aware, more emotionally intelligent and more conscious of how they interact with others under pressure. It also requires practice, reflection and feedback. People rarely change behaviour through information alone. They change when they have the opportunity to […]
- [How do you improve leadership communication across a business?](https://debrastevens.co.uk/improve-leadership-communication-across-a-business/): Leadership communication affects far more than announcements, presentations or strategy updates. It influences how people feel, how teams work together, how change is experienced and how much trust people place in leaders. Everything starts with communication. Many organisations believe communication problems exist because information is not flowing effectively. Sometimes information is part of the issue. Often the challenge is consistency. Different leaders communicate differently. Messages become interpreted in different ways. Priorities change between teams. Managers translate information differently. Over time, people begin hearing different stories across the organisation. That can create confusion, frustration and uncertainty. Improving leadership communication across a […]
- [How do you train people to handle difficult conversations at work?](https://debrastevens.co.uk/train-people-to-handle-difficult-conversations-at-work/): How do you train people to handle difficult conversations at work? You don’t train it by telling people what to say — you train it by changing how they show up in the conversation. Most people avoid difficult conversations because they lack confidence, fear the reaction or don’t know how to respond in the moment. Giving them a script might help temporarily, but it doesn’t build real capability. To handle difficult conversations well, people need to develop the human skills behind communication. That means learning how to stay present under pressure, listen without becoming defensive, understand different perspectives and respond […]
- [How do you upskill your team to communicate more effectively?](https://debrastevens.co.uk/how-do-you-upskill-your-team-to-communicate-more-effectively/): Strong leadership communication often starts with strong communication habits throughout the organisation. Many organisations recognise that communication influences performance, collaboration, leadership and customer relationships. Yet communication challenges often continue despite good intentions. Teams misunderstand one another. Feedback is delayed. Difficult conversations are avoided. Important messages are interpreted differently. Leaders become frustrated because people seem to know what good communication looks like but struggle to apply it consistently. Everything starts with communication. The challenge is that communication is not simply a skill people learn once. It is a behaviour people need to practise. Communication development starts with awareness Before people can […]
- [Why is listening such an important skill at work?](https://debrastevens.co.uk/why-listening-skills-at-work-matter/): Why is listening such an important skill at work? Because people don’t need more talking — they need to feel heard. When people feel listened to, they are more engaged, more open and more willing to contribute. When they don’t, communication breaks down, trust disappears and problems escalate. Listening isn’t just about hearing words. It’s about giving someone your full attention, being curious about their perspective and resisting the urge to jump in with your own response. In many workplaces, people listen to reply rather than to understand. That’s where things go wrong. At DSTC, we see listening as one […]
- [How do you improve communication in a team?](https://debrastevens.co.uk/how-do-you-improve-communication-in-a-team/): Many organisations say they want better communication, but communication problems often continue even when teams are meeting regularly, sharing updates and talking frequently. That can feel frustrating because people may believe they are already communicating enough. The challenge is that communication is not simply about how often people speak. It is about whether people genuinely understand one another. Everything starts with communication. Strong communication depends on human skills that help people connect and work effectively together. When communication works well, teams usually experience stronger trust, better collaboration and fewer misunderstandings. When communication breaks down, even capable teams can experience confusion, […]
- [Why is communication the most important skill at work?](https://debrastevens.co.uk/why-is-communication-the-most-important-skill-at-work/): Communication is often described as an important workplace skill, but in reality it sits underneath almost everything people do at work. Communication influences leadership, teamwork, trust, collaboration, performance, customer relationships and behaviour change. Everything starts with communication. Organisations sometimes focus heavily on systems, processes and technical capability, yet many workplace challenges have communication sitting somewhere underneath them. Teams misunderstand each other. Managers avoid difficult conversations. Employees stop speaking up. People leave meetings with different interpretations of what was agreed. Trust becomes strained. In many situations, the issue is not simply capability or motivation. It is communication. Communication shapes everyday workplace […]
- [What are human skills?](https://debrastevens.co.uk/what-are-human-skills/): Human skills are the behaviours and personal abilities that influence how we communicate, connect and work with other people. They include skills such as communication, listening, emotional intelligence, empathy, collaboration, adaptability and relationship building. They are often described as “soft skills”, but that description can be misleading. Human skills are not soft. In many workplaces they are the skills that determine whether teams trust one another, leaders influence effectively and organisations create lasting behaviour change. Everything starts with communication. Technical knowledge and qualifications matter, but technical expertise alone rarely creates strong teams or effective leadership. People work with people, and […]
- [How to Set SMART Leadership Goals for 2025: Strategies for Growth and Success.](https://debrastevens.co.uk/smart-leadership-goals/): As we approach the final quarter of 2024, now is the perfect time to start thinking ahead. Reflecting on the past year and setting SMART leadership goals for 2025 is crucial for any team leader aiming for real growth and success. This isn’t just about ticking boxes—it’s about setting enduring goals that foster development and set you and your team up for long-term achievement. From my own experience, I’ve seen how impactful well-crafted SMART leadership goals can be. They not only transform you as a leader but also positively influence your entire team. Let’s explore some strategies to help you […]
- [How to Build a Growth Mindset in the Workplace](https://debrastevens.co.uk/how-to-build-a-growth-mindset-in-the-workplace/): By Debra Stevens When I first encountered the concept of a growth mindset, it completely changed how I approached leadership, both in my own development and in coaching others. I’ve witnessed firsthand how adopting a growth mindset can transform a workplace from a place of rigidity and fear of failure into an environment bursting with innovation, collaboration, and resilience. Developing this mindset isn’t just a personal journey; it’s a shift that can radically improve your organisational culture. What Is a Growth Mindset and Why Does It Matter in the Workplace? Let’s start with the basics. A growth mindset—a term coined […]
- [Influence at work Week 2: Learning from the Masters of Influence](https://debrastevens.co.uk/influence-at-work-masters-of-influence/): Having influence at work is so important and you should look around you, who are the influencers where you work? How do they go about it? Take note because they will be your unknowing teachers, you may notice that they’re the people who are more likely to get promoted and  using their influence at work  to move up the career ladder. This week, it’s all about the success stories of well know leaders and thinkers who practice their influence skills at work.  I’ve included three of them here, offering insights and inspiration for us all. Simon Sinek: The Power of […]
- [Cultivating Your Influence At Work](https://debrastevens.co.uk/cultivating-influence-at-work/): Influence at work is not about authority or title; it’s about the ability to sway opinions, inspire change, and drive outcomes. But how does one cultivate such a skill? This week, we delve into practical strategies that can help professionals at all levels increase their influence, foster better relationships, and lead more effectively. Listening and Empathy: The Foundation of Influence The journey to gaining more influence at work, begins with active listening and empathy. By genuinely listening to others and trying to understand their perspectives, you build trust and respect. This doesn’t just mean hearing their words, but also paying […]
- [The Power of Influence at work](https://debrastevens.co.uk/the-power-of-influence-at-work/): How to improve your influencing skills for better leadership In the modern workplace, influencing skills are an essential cornerstone of successful leadership and collaboration. But why is influence at work needed? My blog post this week takes a closer look into the essence of influence, uncovering its role in creating successful outcomes, driving innovation, and Influence at work is not about being the loudest person in the room. It is not about pushing people into agreement, using a job title to get your own way or dressing up persuasion as pressure. Real influence is much more human than that. It […]
- [Week 4 : Discovering the Heart of Transformation with Debra Stevens , Speaker, Trainer, Coach and Author](https://debrastevens.co.uk/heart-of-workplace-transformation/): Discovering the Heart of Transformation with Debra Stevens , Speaker, Trainer, Coach and Author In the realm of professional Coaching Training and development, it’s a rare and precious thing to encounter someone who not only brings a wealth of expertise to the table but also embodies a profound sense of care and commitment to the growth of every individual they work with. This week, we’re turning the spotlight on our very own Debra Stevens , Speaker, Trainer, Coach and Author, whose unique blend of warmth, insight, and transformative prowess in leadership and influence has made a lasting impact on those […]
- [Part 3. Harnessing Assertiveness at Work: A Step-by-Step Guide to Empowerment](https://debrastevens.co.uk/assertiveness-at-work/): Harnessing Assertiveness at Work: A Step-by-Step Guide to Empowerment In today’s fast-paced professional arena, mastering assertiveness at work is not merely an option but a necessity for effective communication and leadership. As we continue our exploration in the third week, let’s delve deeper into practical steps and strategies to develop and refine your assertiveness at work. The Essence of Assertiveness at Work Assertiveness at work transcends beyond mere communication; it’s about expressing your thoughts, feelings, and needs in a manner that is direct, honest, and respectful. It involves standing up for yourself while being considerate of others’ rights and emotions. […]
- [Part 2. Assertiveness at Work: The Key to Unlocking Professional Excellence](https://debrastevens.co.uk/part-2-assertiveness-at-work-the-key-to-unlocking-professional-excellence/): Assertiveness at Work: The Key to Unlocking Professional Excellence In my over two decades of experience as a trainer, coach, and speaker specializing in soft skills, I have witnessed a myriad of workplace dynamics. One skill consistently emerges as a game-changer: assertiveness at work. This skill is fundamental to impactful communication and leadership. Assertiveness at work is crucial as it’s the lifeblood of effective workplace interactions. Without it, ideas and contributions risk going unnoticed. Assertiveness allows us to ensure our voices are heard, our ideas are considered, and our presence is respected, all without resorting to overbearing tactics. Striking the […]
- [Part 1. Assertiveness at Work: The Art of Respectful Confidence](https://debrastevens.co.uk/part-1-assertiveness-at-work-the-art-of-respectful-confidence/): In the diverse and vibrant tapestry of our professional world, one skill that truly stands out is assertiveness at work. This skill, often misunderstood and undervalued, is actually a cornerstone in building successful careers and healthy workplace environments. Let’s demystify and celebrate it together. What exactly is assertiveness at work? It’s the practice of expressing your thoughts and needs in a way that is direct, honest, and respectful. It’s about communicating with clarity and confidence, saying, “My ideas matter, and I respect myself enough to voice them effectively.” However, it’s crucial to understand what assertiveness at work is not. It’s […]
- [Part 3. The Practical Guide to Developing a Growth Mindset](https://debrastevens.co.uk/part-3-the-practical-guide-to-developing-a-growth-mindset/): The Journey to Developing a Growth Mindset: Actionable Insights Embarking on the journey of developing a growth mindset is akin to setting sail on a voyage of intellectual and personal discovery. This transformative mindset isn’t just about temporary adjustments; it’s about lifelong learning and evolving adaptability. Embracing Challenges with a Growth Perspective When it comes to developing a growth mindset, challenges are not just obstacles; they’re opportunities for improvement and learning. By embracing these moments with a proactive approach, you start to see progress in your skills and a shift in your confidence. The ‘Yet’ Factor in Growth A pivotal […]
- [Embracing Growth: The Pathway to Unlimited Potential. Growth Mindset Part 1.](https://debrastevens.co.uk/embracing-growth-the-pathway-to-unlimited-potential-growth-mindset-part-1/): In a world brimming with change, the true constant is our capacity to grow. A growth mindset isn’t just an academic concept; it’s a way of life that champions the idea that we can all expand our abilities and intelligence through dedication and hard work. The Foundation of Growth At the core of a growth mindset is the belief that our fundamental qualities are things we can cultivate through our efforts. While people with a fixed mindset perceive their talents and intelligence as static traits, a growth mindset thrives on challenge and sees failure not as evidence of unintelligence but […]
- [Meet the Growth Mindset Champions Transforming Our World.Growth Mindset Part 2.](https://debrastevens.co.uk/meet-the-growth-mindset-champions-transforming-our-world-growth-mindset-part-2/): When we talk about cultivating a growth mindset, we’re not just engaging in self-help speak; we’re joining a movement championed by some of the most influential thinkers and leaders of our time. This week, we shine a light on the figures who have not only talked about but personified the growth mindset in every aspect of their work and lives. The Academic Architects of Growth Dr. Carol S. Dweck’s pioneering work laid the groundwork for the growth mindset revolution. Her research has inspired educators worldwide to foster environments where students see effort and difficulty not as signs of unintelligence but […]
- [Exploring Your Empathy Spectrum: The Heartbeat of Effective Leadership Trail. Part 3.](https://debrastevens.co.uk/exploring-your-empathy-spectrum-the-heartbeat-of-effective-leadership-trail-part-3/): Embarking on a different way of leading is a bit like setting off on an exciting but unknown path. Each interaction, decision, and every connection we make is a step that takes us closer to the heart of what empathetic leadership really means. Our presence and curiosity are the flashlights showing us the way, while reflection is the map helping us navigate. So, how about we take a moment to explore the shades of empathy that colour your leadership style? Empathy, a small word, but it’s a giant tree with many branches of understanding, feeling, and action. The different types […]
- [Empathetic Leadership in Action: Who's Leading the Charge? Part 2.](https://debrastevens.co.uk/empathetic-leadership-in-action-whos-leading-the-charge-part-2/): Empathetic Leadership is not just a fleeting fad; it’s a paradigm shift championed by leaders across all industries. But who are the voices breaking the message about this revolutionary approach, and why is it resonating so deeply in today’s working environment? 1. Satya Nadella, CEO of Microsoft: Nadella’s emphasis on empathy as a core value has rejuvenated Microsoft. Under his leadership, the company has seen a resurgence in innovation, leading to ground-breaking products and a surge in stock prices. 2 Debra Stevens , author of Stand Out 5 key skills to advance your career Its my observation, we’re online and […]
- [The Power and Imperative of Empathetic Leadership](https://debrastevens.co.uk/empathetic-leadership/): Empathetic leadership is often misunderstood. Some people assume it means being soft, avoiding difficult decisions or prioritising feelings over results. In reality, empathetic leadership is about understanding people well enough to communicate effectively, build trust and create the conditions where individuals and teams can perform at their best. In today’s workplace, where organisations are navigating uncertainty, change, hybrid working and increasing pressure, empathy has become a leadership necessity rather than a leadership preference. Everything starts with communication. Leaders who understand how people think, feel and respond are often better equipped to influence, engage and support performance. What is empathetic leadership? […]
- [In a noisy world, how can you become a better listener?](https://debrastevens.co.uk/in-a-noisy-world-how-can-you-become-a-better-listener/): Person listening attentively during a workplace conversation, showing curiosity, empathy and human connection.
- [Fail Fast, Learn Fast, Adjust and Grow.](https://debrastevens.co.uk/fail-fast-learn-fast-adjust-and-grow/): “It is impossible to live without failing at something unless you live so cautiously that you might as well not have lived at all, in which case you have failed by default.” ― J.K. Rowling Deep down, we all know that for us to be successful in this the post-pandemic age of automation we need to take risks, fail fast, adjust and then learn and grow. The problem is this assumes that it is safe for us to do so, when the reality is the fear of failure is totally debilitating. We associate failure with a loss of self-esteem, confidence […]
- [Three Ways to Show You Care As A Leader](https://debrastevens.co.uk/three-ways-to-show-you-care-as-a-leader/): How about this for a shocking statistic? In a poll of 3,500 UK professionals conducted by City and Guilds, 73% said they had poor leadership during the pandemic and a lack of good soft skills was the main culprit. For example, leaders were lacking in empathy; they didn’t listen, and they had very little connection with their teams, this dramatically impacted on motivation and performance and all of this at a time when a good relationship with a manager was more important than ever before. Listening, empathy, and genuine connection are such underrated leadership skills and yet they are not […]
- [The Power Of Human Connection](https://debrastevens.co.uk/the-power-of-human-connection/): Are you missing the hugs and the handshakes? Are you missing face to face connection and interaction? I know I am. Perhaps you would normally attend a January conference or training event where you can socialise with colleagues catch up and network. This year it’s all virtual, which is amazing but let’s face it, there is nothing that can replace the hugs and handshakes of real connection. In the future, I am sure we will need human connection more than ever. If we are to be successful in the future, we need to strive for deeper relationships and not just […]
- [Change, Transformation and Apprehension](https://debrastevens.co.uk/change-transformation-and-apprehension/): Let’s be honest, right now we probably wish we could close our eyes make a wish and wake up on a beautiful April spring day with no restrictions, children playing in the school playground and no more trying to make ourselves understood through a mask! Right now, I have never been so unsure about the year ahead and although I know there will be change and transformation, I feel nervous and anxious. I like to think of emotions as messages, something we need to listen to and try to translate, what do they mean, what can I learn. So I […]
- [Lessons from Lockdown](https://debrastevens.co.uk/lessons-from-lockdown/): Every New Year’s Eve, as the clock strikes 12, my husband always says to me “This is the year Deb, I can feel it!”. We have been married 30 years so this is now a standing joke and especially this year, after everything that has happened in 2020. But this got me thinking, maybe despite everything, this year really was the year. So I decided to pull out the good things, the positive messages and the growth opportunities from the year, that way I would always be able to look back on it, if not with fondness but at least […]
- [Are You a Human Robot?](https://debrastevens.co.uk/are-you-a-human-robot/): Are we human or are we dancer? “Are we human or are we dancer?” is a song by the killers released over 10 years ago with a controversial lyric, which apparently upset a lot of people at the time, why? Because of the grammar. However, the title is based on a quote by an American Journalist, Hunter S Thompson. He said “America is raising a generation of dancers afraid to take one step out of line”, which is a really interesting idea. I believe we’re all in danger of becoming like this because we are forgetting how to connect with […]
- [Choose The People You Surround Yourself With](https://debrastevens.co.uk/choose-the-people-you-surround-yourself-with/): “Judge me by the people I avoid” – Thinking Humanity During the whole Corona Virus months, I don’t know about you but I felt it was time to stop and think about my life and what is important to me. I realised the people I spend time with can have a huge effect on my motivation, attitude and mindset. Is this the same for you? They can inspire and galvanize us; equally they can bring us down and suck our energy, I have a fair few energy suckers in my life and it’s time to get rid of them. I […]
- [How do you improve collaboration between people with different working styles?](https://debrastevens.co.uk/rebuild-trust-after-poor-communication/): Collaboration sounds simple in theory. Bring talented people together, give them a shared goal and watch great things happen. In reality, collaboration is often where frustration begins. One person wants detailed plans. Another prefers flexibility. One team member values structure and deadlines. Another thrives on spontaneity and adapting as situations change. Neither approach is necessarily wrong. The challenge is that when people work differently, they can easily misunderstand each other’s intentions. Everything starts with communication. Strong collaboration is not about getting everyone to work in the same way. It is about helping people understand, appreciate and adapt to different working […]
- [Empathetic Collaboration -  Creating Caring Teams](https://debrastevens.co.uk/empathetic-collaboration-a-series-on-creating-caring-teams/): Alone, we can do so little; together we can do so much. – Helen Keller Have you ever worked with a team you were so close to that you treated them like family (maybe you’re a part of one now)? This type of relationship is often built around trust. You can be honest and open with each other, celebrate each other’s successes, and challenge one another; healthy conflict is welcome. This dynamic amongst teams doesn’t happen by accident; they take a lot of hard work from everyone involved. This series is about the human side of collaboration. In it, I […]
- [Leading from the Heart - Leadership Series - Part 4](https://debrastevens.co.uk/leading-from-the-heart-leadership-series-part-4/): “Over the years I have become convinced that we learn best—and change—from hearing stories that strike a chord within us… Those in leadership positions who fail to grasp or use the power of stories risk failure for their companies and for themselves.” – John Kotter, Harvard Business School Professor and author of Leading Change The final part of this series is about how we inspire others – To inspire means to excite, encourage, or breathe life into a person’s will. Imagine the world without inspiration. Think about this for just one minute. There would be no music, no art, no […]
- [Leading from the Heart Leadership Series - Part 3](https://debrastevens.co.uk/leading-from-the-heart-leadership-series-part-3/): Truly listening, attentively, and with care, is one of the simplest and most kind gifts we can give anyone. — John Bruna Before we start I want you to do a quick exercise, you can write this down or do it in your head. Decide on three people you know that are great listeners, they can be from work, friends and family any part of your life. Got them? If you are finding this difficult that says a lot about how rare great listeners are! Now do you like love or respect them? Part Three – Conscious Listening Chances are […]
- [Leading from the Heart Leadership Series - Part 2](https://debrastevens.co.uk/leading-from-the-heart-leadership-series-part-2/): “In separateness lies the world’s great misery, in compassion lies the world’s true strength.” This quote has never been so true, as we find ourselves working from home separated from our colleagues or even our families and close friends as well. When we do go out it’s a sea of masks, if we are not careful, we might forget how to connect with others completely. Part Two – Compassionate Empathy Last time we looked at the different types of empathy and compassionate empathy is where we genuinely want to understand someone else’s feelings, challenges, and personal situation – remember this […]
- [Leading from the Heart – Leadership Series - Part 1](https://debrastevens.co.uk/leading-from-the-heart-leadership-series-part-1/): “When people go to work, they shouldn’t have to leave their hearts at home.”– Betty Bender Throughout my career in training I have fought the cause for bringing more heart and feeling into business. So often I’d hear that bringing emotions into the workplace was a sign of weakness, and being factual, logical and detached was the way to make your mark. Of course, it is all about balance, but I would argue that now more than ever is time to lead from the heart. As we all grapple for the balance between caring for our families, working from home, […]

## Pages

- [Blogs](https://debrastevens.co.uk/blogs/): News & Article Get news and developments in the world of industry and technology to broaden your insight.
- [Team Building](https://debrastevens.co.uk/inclusive-team-culture/team-building/): Team Building Workshop Strengthen your team’s cohesion and performance through dynamic and engaging activities. Customised this Workshop Who is this for? Managers aiming to enhance team cohesion Team leaders seeking to improve collaboration HR professionals focused on team development Employees looking to strengthen team dynamics What will they gain? Improved team communication and collaboration Techniques for building trust and cooperation Strategies for effective teamwork and problem-solving Enhanced ability to manage and resolve conflicts Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: How Groups Work Duration 1 to 2 days  Course Leaders: 1 […]
- [Creating a Team Charter ](https://debrastevens.co.uk/inclusive-team-culture/creating-a-team-charter/): Creating a Team Charter Develop a clear and cohesive team charter to align goals, roles, and expectations, fostering teamwork and accountability. Customised this Workshop Who is this for? Team leaders looking to establish a strong foundation Managers aiming to align team objectives HR professionals involved in team development New teams or project groups needing clear guidelines What will they gain? Techniques for defining team goals and objective Skills to establish clear roles and responsibilities Strategies for setting team norms and expectations Improved ability to foster team accountability and commitment Tell us what you need What To Expect From this DSTC […]
- [How Groups Work ](https://debrastevens.co.uk/inclusive-team-culture/how-groups-work/): How Groups Work Understand group dynamics through MBTI to enhance team performance and collaboration. Customised this Workshop Who is this for? Team leaders looking to improve group cohesion Managers aiming to enhance team performance HR professionals focused on team development Employees seeking to understand group dynamics What will they gain? Insights into group behaviour and dynamics Strategies to foster effective teamwork Techniques to manage and resolve group conflicts Skills to enhance group communication and collaborationn Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: How Groups Work Duration 1 to 2 days  Course […]
- [How we do it ](https://debrastevens.co.uk/how-we-do-it-2/): How we do it Tell us what you need Experience Training with Professional Business Actors Incorporating professional business actors into your training programs can significantly elevate the learning experience. At DSTC, we utilise highly skilled actors who are experts in role-playing and simulation to create realistic business scenarios. These actors bring a unique dimension to training, making it interactive, engaging, and highly effective.   View Success Story Expert Curriculum Design & Comprehensive Resources Our expert curriculum design and resources service creates customised, effective training programs tailored to your organisation’s needs, enhancing learning outcomes and driving professional growth Read More Facilitation […]
- [Success Stories](https://debrastevens.co.uk/success-stories/): Success Stories What we love most about our work is hearing from our customers when we have made a real difference to their business and have contributed in some way to their success. Below are a selection of the ones we are most proud of. Tell us what you need Stena Ferries are passionate about giving their customer’s the best experience and recognise it’s an emotional journey where little things make a massive difference. Find out how Dramatic Training Solutions helped Stenna Ferries to maintain their 5 key service promises.    View Success Story Stena Ferries are passionate about giving […]
- [How we do it ](https://debrastevens.co.uk/how-we-do-it/)
- [How to Create Practice Simulations](https://debrastevens.co.uk/our-actors-your-facilitators/how-to-create-practice-simulations/): Creating Practice Simulations (Role Play)     Learn to design and implement effective role play simulations to enhance learning and skill development in training sessions. Customise this Workshop Who is this for? Trainers and facilitators HR professionals and training specialists Managers and team leaders involved in employee development Educators seeking to incorporate role play in teaching What will they gain? Techniques for designing realistic practice simulations Strategies to facilitate and manage role play activities Skills to provide constructive feedback during simulations Improved ability to use role play to address real-world challenges Tell us what you need What To Expect From […]
- [Forum Theatre](https://debrastevens.co.uk/our-actors-your-facilitators/forum-theatre/): Bringing Training to Life with Forum Theatre Transform your training sessions with interactive forum theatre techniques to engage participants and enhance learning outcomes. Customise this Workshop Who is this for? Trainers and facilitators HR professionals and training specialists Managers and team leaders involved in employee development Educators seeking innovative teaching me What will they gain? Techniques for using forum theatre in training Strategies to engage participants and encourage active learning Skills to facilitate interactive and impactful training sessions Improved ability to address and resolve workplace challenges through role-play Tell us what you need What To Expect From this DSTC workshop […]
- [Bringing Training to Life with](https://debrastevens.co.uk/our-actors-your-facilitators/bringing-training-to-life-with/)
- [Testimonials](https://debrastevens.co.uk/testimonials/): Testimonial What our Customers are saying about DSTC Testimonials Reviews from our awesome clients Every training has been highly engaging and memorable–reps still talk about concepts that Debra taught them years ago, probably because they got to practice them in a safe environment where mistakes are always turned into teachable moments. In addition, Debra has consistently demonstrated an ability to adapt to the needs of the team to be trained, customising materials and actively learning about the business in advance of the training. Anne Boynton-Trigg VP, EXPORT SALES & MARKETING | SCHOLASTIC I’ve used actors in the past and have […]
- [About Us](https://debrastevens.co.uk/about-us/): About Us Empowering Teams with Dynamic Training and Development Welcome to DSTC, your premier destination for comprehensive training and development. At DSTC, we are committed to transforming the way individuals and organisations approach learning and growth. Our extensive range of programmes is designed to equip your team with the skills necessary for personal and professional success. Whether you are looking to enhance leadership abilities, improve communication, or foster a more inclusive workplace, DSTC offers tailored training to meet your needs. The features are up-to-date and have helped our clients streamline their workflow significantly Tell Us What You Need Find out […]
- [The Role of the Manager](https://debrastevens.co.uk/management-leadership/the-role-of-the-manager/): The Role of the Manager Equip your managers with the essential skills and knowledge to effectively manage and lead their team to success. Customise this Workshop Who is this for? New and aspiring managers Existing managers seeking to refine their skills Team leaders looking to transition into management roles HR professionals involved in management development What will they gain? Understanding of key management responsibilities Techniques for effective team leadership and motivation Strategies for performance management and development Skills to improve communication and decision-making Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: The […]
- [How to Have Challenging Conversations](https://debrastevens.co.uk/management-leadership/how-to-have-challenging-conversations/): How to Have Challenging Conversations Learn to navigate challenging conversations with confidence and skill to foster positive outcomes and stronger relationships. Customise this Workshop Who is this for? Managers and team leaders HR professionals and mediators Employees at all levels dealing with difficult interactions Individuals seeking to improve their conflict resolution skills What will they gain? Techniques for handling difficult conversations effectively Strategies to stay calm and focused under pressure Skills to communicate clearly and empathetically Improved conflict resolution and negotiation abilities Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Developing a […]
- [How to plan & Conduct](https://debrastevens.co.uk/management-leadership/how-to-plan-conduct/): How to plan & Conduct Effective Meetings Unlock the secrets to leading a team with positivity and purpose, driving both engagement and performance. Customise this Workshop Who is this for? Managers and team leaders Project coordinators and team members HR professionals Anyone responsible for leading or participating in meetings What will they gain? Techniques for planning and organising effective meetings Strategies to engage participants and encourage active participation Skills to facilitate productive discussions and decision-making Methods to ensure meetings are focused and result-oriented Tell us what you need Other related workshops and services Performance Management & appraisals Find Out More […]
- [Developing a Growth Mindset ](https://debrastevens.co.uk/management-leadership/developing-a-growth-mindset/): Developing a Growth Mindset Cultivate a growth mindset to unlock potential and drive personal and professional success. Customise this Workshop Who is this for? Managers and team leaders HR professionals and trainers Employees at all levels seeking personal development Teams aiming to foster a culture of continuous improvement What will they gain? Understanding of growth mindset principles Techniques to shift from a fixed to a growth mindset Strategies to overcome challenges and setbacks Skills to foster resilience and continuous learning Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Developing a Growth Mindset […]
- [Coaching & Mentoring ](https://debrastevens.co.uk/management-leadership/coaching-mentoring/): Coaching and Mentoring To develop essential coaching and mentoring skills to empower your team and foster professional growth. Customise this Workshop Who is this for? Managers and team leaders HR professionals and training specialists Experienced employees looking to mentor others Individuals aspiring to develop coaching skills What will they gain? Techniques for effective coaching and mentoring Strategies to support and develop team members Skills to build trust and rapport Improved ability to provide constructive feedback Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Coaching and Mentoring  Duration 1 to 2 days  Course […]
- [The Secret of a Positive Team Leader](https://debrastevens.co.uk/management-leadership/the-secret-of-a-positive-team-leader/): The Secret of a Positive Team Leader Unlock the secrets to leading a team with positivity and purpose, driving both engagement and performance. Customise this Workshop Who is this for? Managers and team leaders Aspiring leaders HR professionals involved in leadership development Executives seeking to enhance their leadership style What will they gain? Insights into positive leadership principles and practices Techniques to foster a positive team culture Strategies for effective communication and motivation Skills to lead by example and inspire team members Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: The Secret […]
- [Dealing with Difficult Customer Situations](https://debrastevens.co.uk/customer-service/dealing-with-difficult-customer-situations/): Dealing with Difficult Customer Situations Equip your team with the skills to effectively manage challenging customer interactions, enhancing overall company reputation and customer satisfaction Customised this Workshop Who is this for? Customer service representatives Frontline staff handling customer inquiries Managers overseeing customer service teams Employees in customer-facing roles   What will they gain? Techniques for managing and diffusing difficult customer situations Strategies to remain calm and professional under pressure Enhanced communication skills for handling complaints and conflicts Improved problem-solving abilities to find satisfactory resolutions Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: […]
- [Brilliant Customer Service ](https://debrastevens.co.uk/customer-service/brilliant-customer-service/): Brilliant Customer Service Elevate your peoples customer service skills to enhance customer satisfaction and drive company success. Customised this Workshop Who is this for? Customer service representatives Frontline staff interacting with customers Managers overseeing customer service teams Anyone looking to enhance their customer service skills What will they gain? Techniques for handling customer inquiries and complaints effectively Strategies to create positive and memorable customer experiences Improved problem-solving and conflict resolution skills Enhanced communication and empathy towards customers Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Brilliant Customer Service  Duration 1 to 2 […]
- [Telephone Selling Skills ](https://debrastevens.co.uk/sales-and-negotiation/telephone-selling-skills/): Telephone Selling Skills Upskill your telephone sales team to engage prospects, build relationships, and close deals effectively. Customised this Workshop Who is this for? Sales representatives involved in telephone sales Sales managers and team leaders Business development executives Customer service representatives aiming to upsell What will they gain? Techniques for engaging prospects over the phone Strategies to build rapport and trust with customers Skills to effectively handle objections and close sales Improved communication and listening abilities Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Telephone Selling skills   Duration 1 to 2 […]
- [Consultative Selling Skills ](https://debrastevens.co.uk/sales-and-negotiation/consultative-selling-skills/): Consultative Selling Skills Enhance your business sales approach to build lasting relationships and achieve better results through consultative selling. Customised this Workshop Who is this for? Sales professionals looking to improve their techniques Sales managers and team leaders Business development executives Anyone involved in customer-facing sales roles What will they gain? Techniques for consultative selling Strategies to build trust and rapport with clients Skills to identify and address customer needs Improved ability to close sales effectively Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Consultative Selling  Duration 1 to 2 days  Course […]
- [Negotiation Skills ](https://debrastevens.co.uk/sales-and-negotiation/negotiation-skills/): Negotiation Skills Master the art of negotiation to achieve mutually beneficial outcomes and strengthen professional relationships. Customised this Workshop Who is this for? Business professionals involved in negotiations Managers and team leaders Sales and procurement specialists Anyone seeking to improve their negotiation skills What will they gain? Techniques for effective negotiation Strategies to prepare and plan for negotiations Skills to build rapport and manage conflicts Improved ability to achieve win-win outcomes   Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Negotiation Skills   Duration 1 to 2 days  Course Leaders: 1 facilitator  […]
- [Diversity, Equity,& Inclusion](https://debrastevens.co.uk/diversity-inclusion/diversity-equity-inclusion/): Diversity, Equity, & Inclusion Foster an inclusive workplace where diversity thrives and everyone feels valued and respected. Customise this Workshop Who is this for? HR professionals and diversity officers Managers and team leaders Business owners and executives Employees at all levels seeking to understand DEI principles What will they gain? Understanding of key DEI concepts and their importance Strategies for creating an inclusive workplace culture Skills to identify and address unconscious bias Techniques to promote equity and diversity within teams Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Diversity, Equity, and Inclusion  […]
- [Understanding Unconscious Bias](https://debrastevens.co.uk/diversity-inclusion/understanding-unconscious-bias/): Understanding Unconscious Bias Where learners Gain insights into unconscious bias to foster a fairer and more inclusive workplace. Customise this Workshop Who is this for? HR professionals and diversity officers Managers and team leaders Business owners and executives Employees at all levels seeking to understand unconscious bias What will they gain? Awareness of unconscious bias and its impact Techniques to identify and mitigate personal biases Strategies for creating an unbiased workplace culture Skills to support diversity and inclusion initiatives   Tell us what you need What To Expect From this DSTC workshop Workshop Details Workshop Title: Understanding Unconscious Bias Duration […]
- [interview and Selection  ](https://debrastevens.co.uk/diversity-inclusion/interview-and-selection/): Interview and Selection Master the skills to conduct effective and fair interviews to select the best candidates and enhance organisational success.   Customise this Workshop Who is this for? HR professionals involved in recruitment Hiring managers and team leaders Business owners and executives making hiring decisions Recruiters seeking to enhance their interviewing techniques   What will they gain? Techniques for conducting structured and unbiased interviews Improved ability to identify the best candidates for the role Skills to ask the right questions and evaluate responses Strategies for making fair and informed hiring decisions Tell us what you need What To Expect […]
- [Train the Trainer ](https://debrastevens.co.uk/presentation-skills/train-the-trainer/): Upskill your team with the skills to deliver impactful and engaging training sessions the DSTC way. Customise this workshop Who is this for? New trainers seeking foundational training skills Experienced trainers looking to refine their techniques Managers and team leaders responsible for in-house training HR professionals involved in employee development   What will they gain? Comprehensive understanding of the DSTC training methodology Techniques for creating interactive and engaging training sessions Strategies for effective facilitation and classroom management Skills to assess and improve participant learning outcomes   Tell us what you need What To Expect From this DSTC workshop Workshop Details […]
- [Our Actors Your Facilitators ](https://debrastevens.co.uk/our-actors-your-facilitators/): Integrating Professional Actors into Your In-House Training Transform Your Training with DSTC’s Professional Actors for Realistic and Engaging Learning Experiences In today’s competitive business landscape, effective training is essential for fostering a skilled and motivated workforce. Traditional training methods can often fall short in engaging participants and providing practical, hands-on experience. That’s where DSTC comes in. Our unique approach integrates professional actors into your in-house training programs, delivering dynamic and realistic role-plays that bring your training sessions to life. This service not only enhances the effectiveness of your training but also ensures a more engaging and impactful learning experience for […]
- [Business Story Telling ](https://debrastevens.co.uk/presentation-skills/business-story-telling/): Business Story Telling “Helping your team master the art of storytelling will allow them to captivate and persuade their audience with ease. By guiding them to weave their expertise into compelling narratives, you’re not just enhancing their presentation skills—you’re giving them the tools to truly connect with others, making their message unforgettable.” Debra Talk us your Team Story Who is this for? Business professionals looking to enhance their communication skills Managers and leaders aiming to inspire their teams Salespeople seeking to connect with clients on a deeper level Marketing professionals wanting to create compelling narratives   What will they gain? […]
- [Personal Presence and Impact](https://debrastevens.co.uk/presentation-skills/personal-presence-and-impact/): Personal Presence and Impact “By enhancing your team’s professional presence, you’re equipping them to make a lasting impact in every interaction. Supporting them in refining how they carry themselves will not only boost their confidence but also ensure that they leave a memorable impression on everyone they meet.”  Debra    Talk To us About your Team Who is this for? Business professionals looking to improve their executive presence Managers aiming to lead with confidence and authority Team leaders wanting to inspire and engage their teams Individuals preparing for public speaking or high-stakes presentations What will they gain? Increased self-awareness and […]
- [Presenting With Impact ](https://debrastevens.co.uk/presentation-skills/presenting-with-impact/): Presenting With Impact Empowering your team to transform their presentation skills will give them the confidence to deliver presentations that truly captivate and resonate deeply with their audience. They may already be experts in their field, but by nurturing their ability to present and inspire, your team will leave a lasting impression, conveying their message with clarity and confidence.” Debra Stevens 2024 Talk To us About your Team Who is this for? Business professionals looking to improve their presentation skills Managers and leaders aiming to communicate effectively with their teams Salespeople seeking to deliver compelling pitches Individuals preparing for public […]
- [Communication & Self Awareness](https://debrastevens.co.uk/communication-self-awareness/): Communication & Self Awareness Master Communication and Self-Awareness for Professional Success Unlock your full potential with DSTC’s Communication and Self-Awareness training programs. Our courses, including Presence and Impact, Developing a Growth Mindset, Assertiveness at Work, and Effective Communication Skills, are designed to enhance your professional presence, boost self-awareness, and improve your ability to influence and communicate effectively. Whether it’s mastering challenging conversations or conducting productive meetings, our comprehensive training empowers you to navigate the workplace with confidence and achieve exceptional results Tell us what you need Developing a Growth Mindset Plan & Conduct Effective meetings Communication Skills How to have […]
- [Management & Leadership](https://debrastevens.co.uk/management-leadership/): Management & Leadership Transform Your Training with DSTC’s Professional Actors for Realistic and Engaging Learning Experiences Tell us what you need Secrets of a Positive Team leader Developing a Growth Mindset Plan & Conduct Effective meetings Our Actors Your Facilitator Interview and Selection The Role of The Manager Transform Your Training with DSTC’s Professional Actors for Realistic and Engaging Learning Experiences “Transform your leadership and management capabilities with DSTC’s comprehensive training programs. Our courses are designed to enhance decision-making, improve team performance, and foster strategic thinking. Ideal for current and aspiring leaders, our training provides the tools necessary to excel […]
- [Sales and Negotiation](https://debrastevens.co.uk/sales-and-negotiation/): Sales and Negotiation Skills Workshops We work with you to create the perfect workshop to meet the needs of your sales team We will work closely with you to understand the needs of your sales team so the workshops are customised and relevant to your industry. Courses can be 2 days 1 day or short sharp sessions what ever works best for your business. If you want a more module approach we can create a total sales program. Tell us what you need Negotiation Skills Consultative Selling Presenting with Impact Telephone Sales Skills Our Actors Your Facilitators Train the Trainer […]
- [Customer Service](https://debrastevens.co.uk/customer-service/): Customer Service Workshops Enhance Your Team’s Customer Service with Our Comprehensive Workshops Investing in customer service training is essential for any organisation aiming to improve client satisfaction, build lasting relationships, and enhance overall business performance. Our comprehensive Customer Service Workshop, led by experienced professionals, offers your team the opportunity to develop exceptional customer service skills. This page will provide an in-depth overview of our training, its benefits, and how it can transform your team’s abilities.   Tell us what you need Our Actors Your Faciltators Brilliant Customer Service Dealing With Difficult Customer Situations Train the Trainer Download Brilliant Customer service […]
- [Inclusive Team Culture ](https://debrastevens.co.uk/inclusive-team-culture/): Inclusive Team Culture Workshops Creating an inclusive team culture is essential for fostering a dynamic, innovative, and productive work environment. At DSTC, our comprehensive training programs are designed to support this goal by focusing on key areas such as Diversity, Equity, and Inclusion (DEI), understanding team dynamics through MBTI, effective team building, and creating a cohesive team charter. Here’s how our training can benefit your organisation:   Tell us what you need How Groups Work Creating a Team Charter Team Building Our Actors Your Faciltators Train the Trainer Click on a workshop to find out more How Groups Work Explore […]
- [Diversity & Inclusion](https://debrastevens.co.uk/diversity-inclusion/): Diversity, Equity & Inclusion Workshops Promote Inclusion with Our DEI Workshop Empower your organisation with our comprehensive Diversity, Equity, and Inclusion (DEI) Workshop. This workshop is designed to foster an inclusive culture, enhance understanding of DEI principles, and address unconscious biases. Through engaging activities and discussions, your team will learn strategies to promote equity and respect in the workplace, ensuring everyone feels valued and included. Invest in DEI training to create a more diverse, equitable, and inclusive environment that drives innovation and success.   Tell us what you need inteview and Selection Understsnding Unconcious Bias Diversity , Equity and Inclusion […]
- [Presentation Skills](https://debrastevens.co.uk/presentation-skills/): Presentation Skills We work with you to create the perfect Presentation skills course to meet the needs of your team Boost Your Team’s Presentation Skills with Our Comprehensive Workshops, Investing in presentation skills training is crucial for any organisation aiming to improve communication, boost confidence, and enhance overall business performance. Our comprehensive Presentation Skills Workshop, led by RADA-trained actors, offers your team the opportunity to develop engaging and impactful presentation techniques. This page will provide an in-depth overview of our training, its benefits, and how it can transform your team’s abilities.   Tell us what you need Personal Presence & Impact […]
- [Debra](https://debrastevens.co.uk/): YOUR LEADER SHAPE YOUR CULTURE LETS SHAPE YOUR LEADERS Book your Call Presentation Skills Management & Leadership Diversity & Inclusion Sales & negotiation Customer Service Inclusive Team Culture Our Actors Your Facilitator Communication & Self awareness Book your Call Find out what type of leader you are? Click Here and Take the Survey DSTC ‘s customers Interactive Training Courses By Debra Stevens Presentation Skills Develop your presentation skills to captivate audiences and deliver impactful messages. Our training programmes focus on enhancing public speaking, creating engaging content, and boosting confidence in presentations.    Course Details Sales & negotiation Enhance your sales […]

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